You've closed customers, now retention feels uncertain.
Revenue is coming in, but customer success hasn't been built yet.
Post-sale support is reactive and renewals feel unclear.
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Onboarding looks different every time
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Renewals aren't tracked clearly
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You don't know which customers are at risk
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Check-ins happen when there's a problem
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Hiring a full-time Head of CS feels premature
Structured Customer Success, without a full-time hire.
I embed part-time to bring ownership, visibility and consistency to your post-sale function.
Onboarding Ownership
Every new customer follows a clear structure.
Health & Churn Visibility
You know which accounts are at risk.
Proactive Customer Check-Ins
Calls happen before problems escalate.
Renewal
Oversight
No surprises when contracts are due.
Expansion
Signals
Opportunities surfaced early.
What I Handle
How You Can Work With Me
Embedded Customer Success Support
10 hrs/week | 3-month minimum | From £2,500/month
Part-time, hands-on ownership of onboarding and retention until you're ready to hire full-time.
Customer
Revenue Risk
Audit
One-off project | From £2,000
Structured health calls with your customers, churn risk assessment and a clear revenue-at-risk report.
About Me
I work with early-stage B2B SaaS founders who've closed their first customers but haven't yet had the time (or need) to build a structured Customer Success function.
Over the past several years, I've managed enterprise and mid-market portfolios across EMEA, owning onboarding, adoption, renewals and expansion across accounts worth over 1.5 million ARR combined and maintaining a high level of retention.
I'm used to stepping in to fast-moving teams and bringing calm, practical structure. I work closely with founders, take ownership of onboarding and renewals and help make revenue feel predictable until you're ready to hire full-time.
How It Works
1
Intro Call - We discuss your customers, current retention process and where things feel uncertain.
3
Embedded Support - I step in for up to 10 hours per week to own onboarding, customer health and renewals.
2
Quick Review - I review your active accounts, onboarding approach and renewal tracking to understand risk.
4
Transition - When you're ready to hire full-time, I help ensure a smooth handover.
Get in Touch